Frequently Asked Questions
Business Transformation Management: Frequently Asked Questions
Everything you need to know about Business Transformation Management engagements with MYGO Consulting.
Why do SAP transformation programs fail?
Research consistently shows that the primary reasons are organizational rather than technical: insufficient executive sponsorship, inadequate change management, poor stakeholder engagement, and unclear business outcomes. Technology configuration issues are rarely the root cause. Successful programs invest at least 15-20% of total budget in change management, training, and organizational readiness.
What change management methodology do you use?
We primarily use the Prosci ADKAR methodology, adapted to each client's culture and complexity. Our change management leads are Prosci-certified with experience across global SAP programs in manufacturing, retail, financial services, and life sciences.
How do you measure adoption after go-live?
We measure through system usage analytics (transaction volumes, active users, self-service rates), process compliance metrics (orders created correctly, approvals completed on time), and user sentiment surveys. Low adoption scores trigger targeted interventions including additional training, process simplification, or leadership reinforcement.
Can you manage the entire transformation program or just change management?
We offer both comprehensive program management (PMO leadership, governance, planning, delivery oversight) and focused change management services. Many clients engage us for the full scope when they lack internal capacity for SAP-scale initiatives. Others bring us in specifically for change management alongside their own PMO.
How early should change management start in an SAP program?
During project preparation, before system configuration begins. Early activities include executive sponsorship activation, stakeholder analysis, impact assessment, and communication planning. Starting after design or build phases is too late to address the awareness and desire components of adoption.
What is SAP Signavio and how does it support transformation?
SAP Signavio is a process transformation suite that provides process mining, modeling, simulation, and governance capabilities. It creates a digital representation of how your business actually runs, enabling you to identify inefficiencies, model the future state, track transformation KPIs, and ensure process compliance, all from a single platform that serves as the organization's source of truth for process documentation.
How do you handle resistance to change?
Resistance is natural and expected. We use organizational network analysis and stakeholder mapping to identify hotspots early. Our approach includes one-on-one coaching for key influencers, small-group workshops for specific concerns, and visible executive sponsorship. We track resistance indicators through pulse surveys and adapt our intervention strategy based on data.
Still Have Questions?
Talk to our SAP experts and get answers to your specific questions directly.