User Experience.
When it comes to enterprise software, the user experience is often a significant concern. Poor UX results in frustrated employees, decreased productivity, and increased costs due to errors and support requests. Good UX helps employees work efficiently, increases adoption, and reduces training needs. MYGO brings a human-centric approach grounded in Design Thinking methodology to reimagine enterprise user experience.
SAP Fiori consulting: reimagine enterprise UX with Design Thinking
SAP Fiori is SAP's modern user experience framework, providing role-based, responsive, and intuitive interfaces for S/4HANA and BTP applications. But deploying standard Fiori apps without user research leads to the same adoption problems as legacy SAP GUI: confused users, high support ticket volumes, and workarounds in spreadsheets. MYGO's SAP Fiori consulting practice puts the user at the center of the design process through a human-centric approach grounded in Design Thinking principles from Stanford D.School.
Our methodology follows six structured phases: Empathy (understanding the needs, goals, and pain points of your users through interviews, surveys, and observation), User Personas (capturing key attributes, behaviors, and motivations), Journey Mapping (identifying pain points and opportunities across user workflows), Information Architecture (ensuring users find what they need quickly through intuitive hierarchy and navigation), Prototyping (creating wireframes and interactive prototypes for testing before development), and Usability Testing (identifying issues and refining the experience throughout development).
Core Capabilities
- Empathy research: user interviews, surveys, and observation of current tool usage
- User persona development capturing attributes, behaviors, and motivations
- Journey mapping to identify pain points and improvement opportunities
- Information architecture design for intuitive navigation and labeling
- Wireframing and interactive prototyping for pre-development validation
- Usability testing throughout the development process
- SAP Fiori app design and development
- Role-based dashboard and launchpad configuration
- Mobile-first SAP experience design
- Design system creation for consistent SAP experience
- check_circleHuman-centric approach grounded in Design Thinking methodology from Stanford D.School
- check_circleStructured 6-phase UX methodology (Empathy → Personas → Journey Mapping → IA → Prototypes → Usability Testing) applied to enterprise SAP contexts
- check_circleUX designers with deep SAP Fiori expertise who understand both design principles and SAP technology constraints
- check_circleMobile experience patterns optimized for warehouse, plant floor, and field service scenarios
- check_circlePre-designed role-based dashboard templates for common SAP personas (production supervisor, procurement manager, financial controller)
Problems We Solve.
warningCommon Challenges
Low User Adoption
End users avoid the SAP system because interfaces are complex, unintuitive, and require extensive training, leading to workarounds in spreadsheets and shadow IT.
High Support Ticket Volume
Confusing navigation, unclear error messages, and too many clicks to complete tasks generate a steady stream of support tickets burdening the IT help desk.
Mobile Access Gaps
Warehouse operators, plant supervisors, and field service technicians cannot access SAP on mobile devices, forcing paper-based processes or walks to desktop terminals.
One-Size-Fits-All Interfaces
All users see the same SAP screens regardless of their role, forcing navigation through irrelevant fields and transactions.
Inconsistent Experience Across Applications
Mix of SAP GUI, Fiori, and custom web apps creates a fragmented user experience with inconsistent navigation, terminology, and visual design.
check_circleMYGO's Approach
Empathy-Driven User Research
Start by empathizing and understanding the needs, goals, and pain points of your target users through interviews, surveys, and observation of how they currently use similar software or tools.
User Persona Development
Create user personas based on research that represent your target audience, capturing key attributes, behaviors, and motivations to guide design decisions.
Journey Mapping and Information Architecture
Map user journeys to identify pain points and opportunities, then design a well-organized information architecture with intuitive hierarchy, navigation, and labeling.
Interactive Prototyping
Create wireframes and prototypes that reflect the information architecture and user journey, testing and refining designs before developing the actual software.
Usability Testing and Iteration
Conduct usability testing throughout the development process to identify issues and refine the experience, ensuring the software meets user needs at every stage.
Our Process.
Empathy
Understand the needs, goals, and pain points of target users through interviews, surveys, and observation of current tool usage. This is the foundation of the human-centric approach.
User Personas
Create personas that represent your target audience, capturing key attributes, behaviors, and motivations that drive design decisions.
Journey Mapping
Map the user journeys to identify pain points and opportunities for improvement across workflows and touchpoints.
Information Architecture
Design an intuitive organization of information with clear hierarchy, navigation, and labeling so users find what they need quickly and easily.
Prototyping & Usability Testing
Create wireframes and interactive prototypes, then conduct usability testing with representative users. Iterate designs based on feedback before development begins. Applying Design Thinking as a methodology from Stanford D.School, we embark on a human-centric approach toward enterprise software.
Common Questions.
Standard Fiori apps are a good starting point but designed for generic use cases. Investing in UX design ensures the experience matches your specific processes, terminology, and workflows, which directly impacts adoption rates, task efficiency, and support costs. Organizations that invest in UX typically see 40-60% higher adoption rates.
Through task completion time reduction, support ticket volume decrease, training time reduction, and user adoption rates. We establish baselines before improvements and track changes post-deployment. Qualitative measures include SUS scores and user observation feedback.
Yes. We build custom Fiori applications using Fiori Elements (for CRUD-style apps) or freestyle SAPUI5 (for complex interactions). These consume OData services from S/4HANA and follow SAP Fiori design guidelines for consistent look and feel.
SAP Fiori adapts to different screen sizes natively, but mobile design requires considering one-handed operation, offline capability, camera/barcode scanning integration, and the context in which mobile users work. We use SAP Mobile Start and BTP SDK for mobile when native device capabilities are required.
We design launchpad content by business role, grouping tiles by workflow rather than SAP module. Each role gets a curated set of KPIs, quick-action links, and recently used apps configured through catalogs and groups in the content manager.
A focused project covering research, design, and implementation for 5-8 priority scenarios takes 3-4 months. Larger programs covering full role-based launchpad redesign across multiple personas may run 6-9 months.
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