Frequently Asked Questions
User Experience: Frequently Asked Questions
Everything you need to know about User Experience engagements with MYGO Consulting.
Why invest in UX for SAP when we could just deploy standard Fiori apps?
Standard Fiori apps are a good starting point but designed for generic use cases. Investing in UX design ensures the experience matches your specific processes, terminology, and workflows, which directly impacts adoption rates, task efficiency, and support costs. Organizations that invest in UX typically see 40-60% higher adoption rates.
How do you measure the ROI of UX improvements?
Through task completion time reduction, support ticket volume decrease, training time reduction, and user adoption rates. We establish baselines before improvements and track changes post-deployment. Qualitative measures include SUS scores and user observation feedback.
Can you design Fiori apps for SAP GUI transactions that don't have Fiori equivalents?
Yes. We build custom Fiori applications using Fiori Elements (for CRUD-style apps) or freestyle SAPUI5 (for complex interactions). These consume OData services from S/4HANA and follow SAP Fiori design guidelines for consistent look and feel.
How do you handle Fiori for mobile devices?
SAP Fiori adapts to different screen sizes natively, but mobile design requires considering one-handed operation, offline capability, camera/barcode scanning integration, and the context in which mobile users work. We use SAP Mobile Start and BTP SDK for mobile when native device capabilities are required.
What is your approach to Fiori launchpad management?
We design launchpad content by business role, grouping tiles by workflow rather than SAP module. Each role gets a curated set of KPIs, quick-action links, and recently used apps configured through catalogs and groups in the content manager.
How long does a UX improvement project take?
A focused project covering research, design, and implementation for 5-8 priority scenarios takes 3-4 months. Larger programs covering full role-based launchpad redesign across multiple personas may run 6-9 months.
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